Effective Date: June 2025
Last Updated: June 1, 2025
IMPORTANT NOTICE
READ THIS POLICY CAREFULLY BEFORE MAKING ANY PURCHASE. BY COMPLETING A TRANSACTION ON GFXHIVE.NET, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS REFUND POLICY.
1. NO REFUNDS AFTER DOWNLOAD
STRICTLY NO REFUNDS will be provided once any digital item, asset, template, preset, sound file, footage, or any other downloadable content has been successfully downloaded from our platform. This policy is NON-NEGOTIABLE and applies to all purchases without exception.
Why this policy exists:
- Digital products cannot be "returned" once accessed
- Downloaded content remains permanently accessible to the buyer
- This protects both creators and our platform from abuse
2. TECHNICAL ISSUES AND FILE PROBLEMS
2.1 Defective or Corrupted Files
If you experience legitimate technical issues with downloaded files such as:
- Corrupted or incomplete downloads
- Missing project files or assets
- Files that fail to open in their intended software
Our Resolution Process:
- First Response: We will provide a new download link within 48-72 hours
- Alternative Solution: If the issue persists, we may provide an alternative similar item of equal value
- Last Resort: Only in rare cases where the item is permanently unavailable or cannot be fixed, a refund may be initiated at our sole discretion
2.2 Reporting Technical Issues
To report technical issues, you must:
- Contact us within 7 days of purchase
- Provide detailed description of the problem
- Include screenshots or error messages
- Allow us reasonable time to investigate and resolve
3. NO REFUNDS FOR USER LIMITATIONS
ABSOLUTELY NO REFUNDS will be provided for the following circumstances:
3.1 Software Compatibility Issues
- Your software version is incompatible with the purchased item
- You lack the required plugins or extensions
- Your computer/device cannot handle the file requirements
- You discover you need different software than what you own
3.2 Skill Level and Usage Issues
- Difficulty using or understanding the purchased content
- The item is more complex than anticipated
- You lack the technical skills to implement the asset
- The item doesn't match your creative vision after download
3.3 Change of Mind
- No longer need the item
- Found a better alternative elsewhere
- Project was cancelled or changed direction
- Simply changed your mind about the purchase
3.4 Licensing Misunderstanding
- Purchasing the wrong license type for your needs
- Misunderstanding usage rights or commercial restrictions
IT IS YOUR RESPONSIBILITY to verify compatibility, requirements, and suitability before purchase.
4. REFUND PROCESSING FEES
4.1 Payment Gateway Charges
If a refund is approved under our limited circumstances:
- All payment processing fees charged by Razorpay, Stripe, or other payment gateways will be DEDUCTED from your refund amount
- Currency conversion fees (if applicable) will also be deducted
- Transaction fees from the original purchase are NON-REFUNDABLE
4.2 Processing Time
Approved refunds will be processed within 14-21 business days, subject to payment gateway processing times.
5. MANDATORY POLICY REVIEW
5.1 Pre-Purchase Requirement
YOU MUST thoroughly review this refund policy, along with our Terms of Service and item descriptions before making any purchase. Lack of awareness or understanding of these policies will NOT be accepted as grounds for refund.
5.2 Preview and Description Responsibility
- All items include previews, descriptions, and technical specifications
- YOU ARE RESPONSIBLE for reviewing all provided information
- Questions about compatibility or requirements should be asked BEFORE purchase
6. POLICY VIOLATIONS AND ABUSE
6.1 Fraudulent Refund Requests
Any attempt to abuse our refund policy through:
- False claims of technical issues
- Chargeback fraud
- Multiple account creation for refund abuse
- Downloading content and then disputing charges
Will result in IMMEDIATE ACCOUNT TERMINATION and potential legal action.
6.2 Account Suspension
Accounts found violating this policy may be permanently suspended with loss of access to all purchased content.
7. EXCEPTIONS AND FINAL AUTHORITY
7.1 Management Discretion
GFXHive management reserves the ABSOLUTE RIGHT to approve or deny any refund request, regardless of circumstances. Our decision is FINAL and not subject to appeal.
7.2 Legal Compliance
This policy operates within applicable consumer protection laws. Where local laws provide stronger consumer rights, those laws will take precedence.
8. CONTACT FOR REFUND REQUESTS
Email: [email protected]
Subject Line: Refund Request - Order #[YOUR_ORDER_NUMBER]
Include in your request:
- Order number and purchase date
- Detailed explanation of the issue
- Screenshots or evidence (if applicable)
- Clear justification under our policy terms
9. POLICY UPDATES
This refund policy may be updated at any time without prior notice. Continued use of GFXHive.net constitutes acceptance of any policy changes.
By purchasing from GFXHive.net, you acknowledge that you have read, understood, and agree to be legally bound by this refund policy. This policy is designed to protect both our creators and legitimate customers while maintaining the integrity of our digital marketplace.
Last Review: June 1, 2025
Next Scheduled Review: December 2025
